Policy - Tramake

Welcome

Tramake is modern decor designed and produced by Faith Veenstra and Christopher Pierik. Designed for the modern home with a belief that great design should be accessible and affordable without compromising on quality or inspiration. Passions for color, print and art history combine to make home decor products that are aesthetically pleasing, thoughtfully designed and uniquely created with a sense of timelessness.

Payments

All major credit cards and Etsy gift cards accepted.

Shipping

Items will ship in 1-3 business days unless otherwise marked in description (i.e. made to order or backordered). Items will be shipped USPS first class mail unless upgraded to Priority at time of checkout. You'll be sent a tracking number when it's on the way to you! Contact us for rushed shipping.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

In the unlikely event that you receive an item with an issue, please contact us within three days of receiving the delivery, we'll help you work it out!

We will accept returns of unopened items. Items must be unused and in perfect condition. Return shipping is the buyer's responsibility. Original shipping charges will not be refunded.

In the event your package arrives damaged, an insurance claim needs to be made in a very timely manner. Please contact us as soon as possible. Be sure to keep the item(s) in the box the way were received with visible damage. The shipper will require documentation. Thank you!

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